Shipping policy

Every order ships with tracking. Here's what to expect.

Where we ship
We ship to addresses within the United States. We are not able to deliver outside the US at this time.

Shipping cost
Shipping is free on every order. No minimum, no surprise fees at checkout.

Order processing
Orders are prepared and dispatched within 1 to 3 business days.

Estimated delivery times
Giant Spider + Web Set: 5 to 10 business days from order to doorstep.
All other products: 6 to 14 business days from order to doorstep.
These windows include the 1 to 3 business days of processing.

Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates.

Tracking
You'll get a confirmation email with your tracking number as soon as your order leaves the warehouse.

Import duties and taxes
All import duties and taxes are already included in the price you see. You will never be asked to pay anything extra when your package is delivered.

Halloween orders
Halloween decorations are seasonal, and carriers get busy in October. Order early enough for the delivery window above to land before the date you need it. If you're ordering close to Halloween and you're unsure, email us before you buy and we'll tell you honestly whether it can make it.

Split shipments
If your order contains items stored in different warehouses, it may arrive in more than one package, at no extra cost to you. Each package gets its own tracking number.

Delays
Once a package is handed to the carrier, delivery is out of our hands. Weather, customs and peak-season volume can slow things down. If your tracking hasn't updated in more than 7 business days, email us and we'll chase it.

Wrong or incomplete address
Please double-check your address at checkout. We can't be held responsible for a package delivered to an address entered incorrectly at the time of order. Spot a mistake? Contact us right away and if the order hasn't shipped yet, we can usually fix it.

Lost or damaged packages
If your order arrives damaged, or tracking says delivered but nothing turned up, contact us within 7 days of the delivery date, with photos if the item is damaged. We'll work with the carrier to sort it out.

Questions
contact@haoviahome.com